Integrated program management
Account management
Your account management team is your day-to-day resource for project planning and management. Whatever you need from us, your account manager is your go-to point of contact.
Client success
Your success is our focus. That’s why we offer client success strategies and insights as part of our account management services. We’re here to optimize your program strategies and provide the best practices that only decades of experience can provide.
Executive leadership
Our leadership team is committed to your company’s success and satisfaction with Blackhawk Network. They also oversee all of our collaborative innovations to help ensure that market trends are translated into leading-edge technology.
Risk and compliance
Our risk and compliance team takes an active role in shaping the branded payments industry. They are also responsible for identification, prevention, detection and resolution of regulatory issues that may affect our business.
Fraud management
Our security-minded approach helps minimize fraud and secure over 500 million transactions a year. We proactively monitor our programs and develop intelligent solutions that can help protect you and your cardholders.
Industry trends and proprietary research
At Blackhawk Network, we keep a finger on the pulse of all things branded payments. Throughout the year, you receive insights that help inform your business decisions and strategic planning.
Card services
Fulfillment
Whether a card recipient orders online, qualifies for an incentive, or is sent a card as part of a promotion or appeasement, we handle the digital or physical delivery. As a fulfillment provider, we are both PCI and HIPAA-HITECH compliant.
Merchandising
For in-store gift card category sales, we have feet on the street who maintain and optimize your Blackhawk Network fixtures and seasonal displays. We leverage best practices to help optimize your gift card sales throughout the year.
Promotional marketing
We have a dedicated in-house marketing team that can manage gift card promotions on your behalf. Their expertise can help you increase your gift card sales and increase revenue.
Customer care and data entry
Customer service
We want to help you, and we also want to help your cardholders. We offer customer support 24/7/365 with our award-winning global contact centers. If you need it, we can provide customer service in over a dozen different languages.
Data entry and processing
Primarily used by our rebate clients, our data entry and processing services can be used for any program that needs to convert paper information into digital data. Our process includes double-key entry to help ensure accuracy.