Our Commitment to Accessibility
At Blackhawk Network, we believe in helping all our business partners and consumers navigate and access our websites and digital offerings. We are dedicated to serving all people with disabilities consistent with the principles of independence, dignity, integration, and equal opportunity. This multi-year accessibility plan outlines the policies and actions that we’ve put in place and will maintain to prevent and remove barriers for people with disabilities. This plan will be reviewed and updated at least once every 5 years.
The World Wide Web Consortium publishes Web Content Accessibility Guidelines (WCAG). We support the WCAG 2.1 Level AA, which is recognized as the international standard for web accessibility. We regularly test our sites and collaborate with usability specialists to identify and address areas of improvement.
Website Accessibility Features
Our website design standards include several features that can help you identify, understand, and interact with information on our websites:
- Site Structure — Use of appropriate titles, lists, and other formatting features to help you understand the purpose of each page and navigate the site.
- Text Equivalents — Use of alternative text or captions to accompany images, audio or multimedia for people who either can't see images or hear audio
- Keyboard Operation — Enabling interaction with our websites through a keyboard interface.
- Browser Compatibility —Updating websites periodically to help ensure compatibility with the latest major browsers: Internet Explorer, Safari, Firefox, and Chrome.
Recommendations for Improving Your Experience
Use these screen reader and browser combinations:
- For Windows users: JAWS and Internet Explorer or NVDA and Firefox
- For Mac users: VoiceOver and Safari
- For mobile users: VoiceOver for the iPhone and TalkBack for Android devices
Stay within the latest two versions of a browser
Supporting our Customers
We value your business and are committed to serving all customers, including people with disabilities, with the highest service levels. We will continue to take the following steps to give people with disabilities the same opportunity to access our goods and services in a similar way as other customers.
We will communicate with people with disabilities in ways that take into account their disability. We train employees and volunteers who communicate with customers on how to interact and communicate with people with various disabilities.
· Telephone Services
We are committed to providing fully accessible telephone service with you. We train employees to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. In addition, we support alternative communications by email and physical mail, if telephone communication is not suitable for your communication needs or is not available.
· Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. Our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. In cases where the assistive device presents a significant and unavoidable challenge, we will look for alternatives to help ensure that you can access our products and services.
· Service Animals and Support Persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all employees, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
· Temporary Disruptions
At our publicly accessible offices, we will provide customers with notice in the event of a planned or unexpected disruption to the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.
Supporting our Employees
We’re also committed to fair and accessible employment practices that attract and retain talented employees with disabilities. Please refer to Careers at Blackhawk Network for more information on recruiting and employment policies.
Training our Employees
Blackhawk Network provides training to relevant employees and other staff that addresses:
- An overview of the relevant accessibility laws and regulations
- The importance of providing accommodations for people with disabilities
- Employment requirements for making the workplace accessible
- Making information and communications accessible to people with disabilities
- How to interact and communicate with individuals with disabilities
- What to do if a person with a disability is having difficulty accessing our organization’s goods or services
We will continue to train all new employees and staff upon hire and as needed when policies and procedures are updated.
We Value Your Feedback
We’re always learning and looking for ways to improve how we provide accommodations for people with disabilities. We are committed to making our websites and services accessible for all our valued customers. If you need accessible formats and/or communication support, please let us know—we are committed to working with you to find a communication method that works.
If you have questions or concerns about accessibility, let us know by completing our Support Inquiry form online, sending us an email, or postal delivery.
Blackhawk Network Compliance Department
6220 Stoneridge Mall Rd.
Pleasanton, CA 94588