Damos forma al futuro de los pagos globales de marca
Blackhawk Network ofrece programas de pago de marca para ayudar a cumplir con los objetivos comerciales más desafiantes de la actualidad. Colaboramos con nuestros socios para innovar, traduciendo las tendencias del mercado en pagos de marca para extender el alcance, generar lealtad y aumentar los ingresos.
Ofrecemos una cartera completa de servicios integrales para garantizar el éxito de los programas de pago de marca de nuestros socios, incluyendo el diseño, distribución, cumplimiento y marketing. Nuestra confiabilidad y escala probadas son la base de todos los programas, lo que permite a nuestros socios estar seguros de que se cumplirán o superarán los objetivos comerciales
fue el año en el que presentamos la idea de vender tarjetas de regalo en supermercados
empleados en ubicaciones de todo el mundo
países atendidos por nuestras soluciones globales de pago de marca
La historia de Blackhawk Network
En 2001, Blackhawk Network cambió la industria de pagos de marca al crear una categoría de tarjetas de regalo en las tiendas de autoservicio. En ese momento, la única forma de comprar una tarjeta de regalo de marcas era visitar la ubicación física de esa marca. Al llevar tarjetas de regalo a las tiendas de autoservicio, establecimos un nuevo estándar para la conveniencia del consumidor y una oportunidad para que las tiendas de comestibles aumenten los ingresos de la venta de tarjetas de regalo.
La primera exhibición en la tienda comenzó con solo seis tarjetas, pero el concepto se popularizó rápidamente. Hoy, contamos con más de 1,000 marcas en restaurantes, entretenimiento, venta minorista, mejoras para el hogar y muchas otras categorías. Además, hemos desarrollado nuestras propias tarjetas de regalo exclusivas que ofrecen opciones temáticas, como Happy Dining, tarjetas prepagadas MAX y tarjetas de regalo Spafinder.
A medida que se expandía nuestra visión de ayudar a las empresas a aumentar el alcance, la lealtad y los ingresos mediante tarjetas de regalo, comenzamos a realizar adquisiciones estratégicas que nos permitieron agregar servicios adicionales sin problemas, incluidas las ventas de tarjetas de regalo en línea, ofertas internacionales y productos y servicios B2B.
En 2013, realizamos una IPO, cotizando bajo el símbolo HAWK. Esta oferta inició un período de gran crecimiento. Habiendo adquirido Retailo e InteliSpend, también adquirimos Parago, Achievers, GiftCards.com, OmniCard.com, Didix, Grass Roots, CashStar, One4All y otras empresas prósperas.
La innovación y la disrupción continúan impulsando a Blackhawk Network hacia adelante. No satisfechos con lo logrado hasta el momento, hemos invertido en las mejores soluciones para el comercio, incentivos, empleados, pagos emergentes y soluciones corporativas. Y aunque las tarjetas de regalo continúan siendo el núcleo de lo que hacemos, vemos que son más que simplemente "una forma de dar un regalo". Son poderosos impulsores de ingresos en la tienda, en línea, en la billetera digital, a través de las redes sociales y en la aplicación; de hecho, son pagos de marca que se pueden aprovechar de formas nuevas y emocionantes.
Después de ser adquirida por Silver Lake y P2 Capital Partners en 2018, Blackhawk Network volvió a ser una empresa privada. Continuamos invirtiendo todos los días en formas innovadoras de expandir sus oportunidades para hacer crecer su negocio hoy y en el futuro con sus pagos de marca.
Talbott Roche is chief executive officer and president of Blackhawk Network. As Blackhawk’s co-founder, she was integral to the company’s transformation from a gift card network in one grocery chain to a global prepaid leader. Before becoming CEO, she served as Blackhawk’s president through a successful IPO (2013), and led the growth of the company’s retail and digital businesses. In recent years, she integrated multiple acquisitions in incentives, making Blackhawk a leader in commerce and incentive solutions, employing over 3,000 people in 26 countries.
Prior to Blackhawk, Talbott held leadership roles with News America Marketing, a News Corp company, and The Clorox Company, among others. Roche sits on the board of directors of Electronic Arts Inc. (EA), and previously served as an Executive board member of the Network Branded Prepaid Card Association (NBPCA).
Talbott has received awards recognizing her professional achievements, most notably the PYMNTS Innovator Award for Women Driving Innovation in Payments, and Paybefore’s Industry Achievement Award. She is regularly asked to speak on payment innovation and was included in Progressive Grocer’s list of Top Women in Grocery and the San Francisco Business Times’ list of the Most Influential Bay Area Women.
She holds a B.A. in economics from Stanford University.
Joan Lockie is chief financial officer at Blackhawk Network, and has executive oversight of Blackhawk’s global accounting, financial planning, internal audit, tax, treasury and settlement functions. Joan has been critical in leading the company through its initial public offering process and supporting various mergers and acquisitions over the last few years.
Prior to joining Blackhawk, she served as an independent consultant for 15 years, focused on leading emerging growth and mid-size companies in the technology and Internet space. Joan’s most recent role prior to consulting was as the Corporate Controller and Treasurer of NetFRAME Systems, Inc., a computer network company.
She received her degree from California Polytechnic State University and her CPA credential in the State of California.
Nik Sathe is the chief technology officer (CTO) at Blackhawk Network where he leads the company’s global technology strategy and teams in the expansion of its global footprint and capabilities in payments and payment technologies.
A veteran technology executive, Sathe has built, led and scaled teams and platforms across technology and financial services. Most recently, he served as vice president of engineering for Google Nest, where he was responsible for the strategy, design and development of Google's Nest, Chromecast and Home branded products and Smart Home ecosystem. Previously, Sathe was CTO of American Express, co-CTO at PayPal, and part of Google’s Wallet team, giving him experience and insight into the changing payments landscape.
Sathe has prior experience at JP Morgan Chase and several start-up and public technology/software companies. He has a Bachelor of Science in electrical engineering from Lafayette College and serves as an advisor to technology start-ups and entrepreneurs.
Cory Gaines is Chief Product Officer at Blackhawk Network. Gaines leads Blackhawk’s continued innovation in payments products, including globalizing the company’s solutions, building upon its Pay4It™ suite and launching new innovative products to help partners drive scale, revenue and loyalty.
As Chief Marketing Officer (CMO) of Blackhawk Network, Jay Jaffin supports the organization’s continued growth and success as an innovative leader in the payments and payment technology industries. Jay leads a talented team of individuals united by the goal of powering Blackhawk as a leader in the future of payments.
Jay is a proven transformational leader in the technology, fintech and telecommunications industries. Guided by his long-standing belief that innovation and results are best achieved by building a culture that fosters transparency, empathy and diversity, Jay has built and leveraged diverse teams that have delivered growth at scale for nearly 20 years.
Jay brings more than 20 years of marketing experience in payments, fintech and telecommunications, including former CMO roles with Western Union and Verizon Connect. Jay received his B.A. in Economics from the University of California, Berkeley.
Jeff Haughton is Senior Vice President, Corporate Development and Strategy at Blackhawk Network. In this role, he leads the growth and development of Blackhawk’s incentives business around the globe. Jeff is an expert on data strategy and the impact it has on overall growth across segments, specifically commerce and incentives.
With more than 20 years of experience, Jeff has a deep understanding of how organizations can use rewards and incentive programs to drive operational efficiency, increase engagement and generate revenue. Prior to joining Blackhawk, he served as chief operating officer at Performant Corp, a provider of technology-enabled recovery and related analytics services. He also previously held leadership roles at Financial Technology Partners and Goldman Sachs, where he was the managing director of its financial technology group.
Brett Narlinger is Senior Vice President, Global Commerce at Blackhawk Network. In his role, he leads and drives growth across Blackhawk’s physical and digital retail global businesses. Brett is an expert in leading high-performance sales and business development teams, spearheading successful marketing campaigns and driving payments innovation.
A veteran payments executive, Brett has more than 25 years of experience in numerous leadership positions throughout his career. Prior to joining Blackhawk, he served as chief revenue officer for both Green Dot and Mercury Payments, one of the fastest growing payment and gift card processors, now part of World Pay. He also served in several senior management roles throughout First Data, now Fiserv.
Suzanne Kinner is Group Vice President of Human Resources at Blackhawk Network, where she oversees the global human resources function for the organization. In this role, she is responsible for driving and executing Blackhawk’s people strategies in support of the company’s overall business plan and strategic direction. She leads the Talent Management, Talent Acquisition, Total Rewards, HR Operations & Compliance, and Facilities teams.
With over 20 years of executive-level HR experience prior to Blackhawk, Suzanne has served as Global Head of HR for many technology companies, including Tellme Networks, Procket Networks, Actel and S3.
She has a B.A. in Business Administration and Management from Holy Names College.
Kirsten Richesson is general counsel at Blackhawk Network and oversees the company’s global legal and compliance activities. Kirsten has represented public and private companies as both in-house and outside counsel. Prior to joining Blackhawk Network, she practiced as a corporate and securities lawyer at Thompson & Knight, in Dallas, and at Latham & Watkins, in San Francisco.