Improving the B2B Gift Card Buyer Experience to Drive Sales


Streamlined customer buy flows, enhanced personalization capabilities, and acceptance of the newest mobile payment methods are a few examples of how most merchants are leveraging technology to better engage with their customers in the direct-to-consumer gift card marketplace. In the B2B gift card space however, merchants have yet to tap into the full benefit of evolving technology. With B2B sales making up 20% of the overall gift card market, it is crucial that merchants adopt modern ecommerce capabilities to improve the B2B customer experience from phone and fax orders to strategically-marketed online portals. Brands that don’t focus on their B2B buyers are missing out on creating positive experiences with their brand, and a big opportunity for program growth.


Get Key Insights Through This Webinar

  • Common friction points in typical B2B gift card programs
  • Tools available to improve the B2B buyer experience
  • How to leverage technology and other strategies

Presenters:


Peter Lowell – Moderator Customer Success Manager, CashStar

Hollis Thornton Senior Account Executive, Velocity B2B

Jason Mineo-Goggin Senior Product Manager, CashStar

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