Your account management team is your day-to-day resource for project planning and management. Whatever you need from us, your account manager is your go-to point of contact.
Your success is our focus. That’s why we offer client development strategies and insights as part of our account management services. We’re here to optimise your programme and provide the best practices that only decades of experience can provide.
Our leadership team is committed to your company’s success and satisfaction with Blackhawk Network. They also oversee all of our collaborative innovations to help ensure that market trends are translated into leading-edge technology.
Risk and compliance
Our risk and compliance team takes an active role in shaping the branded payments industry. They are also responsible for identification, prevention, detection and resolution of regulatory issues that may affect our business.
Our security-minded approach helps minimise fraud and secure over 500 million transactions a year. We proactively monitor our programmes and develop intelligent solutions that can help protect you and your cardholders.
Industry trends and proprietary research
At Blackhawk Network, we keep a finger on the pulse of all things branded payments. Throughout the year, you receive insights that help inform your business decisions and strategic planning.
Whether a card recipient orders online, qualifies for an incentive, or is sent a card as part of a promotion or gesture, we handle the digital or physical delivery. As a fulfillment provider, we are both PCI and GDPR compliant.
For in-store gift card category sales, we have engineers who maintain and optimise your Blackhawk Network fixtures and seasonal displays. We leverage best practices to help drive your gift card sales throughout the year.
We have a dedicated in-house marketing team that can manage gift card promotions on your behalf. Their expertise can help you increase your gift card sales and increase revenue.
Customer care and data entry
We want to help you, and we also want to help your cardholders. We offer customer support 24/7 with our award-winning global contact centres. If you need it, we can provide customer service in over a dozen different languages.
Data entry and processing
Primarily used by our rebate clients, our data entry and processing services can be used for any programme that needs to convert paper information into digital data. Our process includes double-key entry to help ensure accuracy.